Linea performs organizational structure analysis to assist our clients in determining if their current structure is aligned with their business objectives. Our consultants analyze the composition of each department, including the department’s functional role in the organization, and the roles and staffing levels within each department. We determine how critical business processes are supported by the current structure and analyze departmental hand-offs. We also examine the major IT systems and examine to what extent they are aligned with the current structure.

Our staffing analysis includes a comparison of the organization to peer organizations, by skill and compensation levels. We perform an overall skills inventory of the organization. Finally, we make a series of recommendations related to changes in organization and department composition, staffing, and skill levels.

Where are you compared to where you came from? On implementations that take years to go live, it is important to have a measure of progress. Linea will collaborate with our clients to determine key performance indicators (KPIs) and will create a set of benchmarks to be measured at intervals throughout the project. We look at funds’ business processes, statutes, operating rules, self-service models, enterprise technical solutions, and other useful factors.

Additionally, we take into account operational costs, system modernization budgets and timelines, staff size, organizational structure, asset value, member sizes, and funding level as part of overall benchmarking comparing an organization’s progress to similar organizations.

Linea assists pension funds, benefits organizations, and workers' compensation organizations with understanding what data is important to gather and analyze. We spend a considerable amount of time looking at the key questions that most funds are facing to operate efficiently and provide quality service to their members.

We have an inventory of queries that can be used to fast-track research and are familiar with most of the industry BI and Analytics tools that can be used with pension or benefits solutions.

We perform best practices and industry research for virtually every project we perform as well as general research about the industry. Our consultants survey peer organizations regarding specific processes and how those processes are executed. We also perform technology market research as a regular activity: we track large software implementations across the country, noting which vendor is working for which client.

We collect data on solution types, software types, the development methodology utilized, implementation resources, and other data points that are of value to our clients.

Because Linea has so much experience within our industries, we have a great understanding of the strategy and governance required to effectively run and improve a benefits organization. We also understand the typical goals an organization will use in planning for the future. Linea’s strategic plans are digestible, short, and can be presented to the entire organization and its stakeholders. Through interviews, SWOT analysis, surveying, and workshopping, we derive our clients’ needs and assist them in focusing their value statement as well as their plan to convey their needs.

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