Benefits Administration

The Right Strategy and Technology Choices for Improved Operations and User Experience

Linea works with large public agencies, labor unions, and associations that provide benefit administration to their employees and members. The enrollment and operational systems that support benefit administration are complex, with many solutions, providers, and operational approaches. Linea helps organizations with strategy, procurement, and implementation of these solutions. We are independent of solution providers, so the outcomes we give our clients are unbiased. We have knowledge of outsourced business and technology solutions, COTS-based benefit administration products, and a variety of enrollment solutions. The approach for administering benefits is unique for each of our clients, so we provide a full range of consulting services to satisfy these unique needs.

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What We Do

Linea’s consulting focus and experience spans the full life-cycle of improving business processes through implementing new platform/technology choices. We bring a structured approach to a client’s transformation journey, while also understanding how the client’s  peers are addressing some of the same challenges. We help executives see the “art of the possible” when defining a going-forward strategy and transformation business case. When assessing current operations and pain points, we identify opportunities and solution options available in the market. Our industry team knows the enrollment and benefit administration solution options that best match our client’s needs. With client opportunities and the future state in mind, we work with our clients through all phases of the transformation journey providing expertise in defining requirements, procuring solutions, and overseeing implementation to achieve the future state.

We Understand Industry Challenges

Our benefit administration clients often face an uphill battle. They deal with an operational environment that may not be compatible with their service objectives, operational goals, compliance needs, and overall business flexibility.

Our benefit administration clients often face an uphill battle. They deal with an operational environment that may not be compatible with their service objectives, operational goals, compliance needs, and overall business flexibility. We understand that there is commonality between benefit administrators, but at the same time each client has its own unique needs. We understand that our industry clients want to align with their customers and provide the best user experience and heightened customer service, while administratively reducing risk, increasing operational efficiencies, and managing costs. Our goal is to bring industry knowledge and expertise to these challenges, so our clients can quickly align to an optimized future state.

We Create a Path to Solve our Client's Problems

One way we solve problems is by defining major challenges and opportunities early and combining that with the creation of key client goals, guiding principles, and the needs of both internal and external stakeholders.

One way we solve problems is by defining major challenges and opportunities early and combining that with the creation of key client goals, guiding principles, and the needs of both internal and external stakeholders. We uncover business and technical gaps, recommend industry solutions, and help manage solution implementation. We create project roadmaps that help our clients see the path, timeframe, sequencing, and cost to achieve their strategic goals. Overall, we provide the knowledge, experience, and industry view to address our client's problems and opportunities.

A 360 Degree View and a Depth of Analysis

Our consulting process evaluates a 360 degree view of our client’s organization looking at the operational, technical, administrative, cultural, and legal influences that go beyond the symptoms of our clients’ challenges.

Our consulting process evaluates a 360 degree view of our client’s organization looking at the operational, technical, administrative, cultural, and legal influences that go beyond the symptoms of our client's challenges. Our goal is to determine the root cause of their challenges and address them. Our depth of analysis allows us to highlight the current gaps in business operations, policy, and technology, while providing viable options to address pain-points. Our recommendations are designed to help modernize our clients’ organization and business processes, incorporate best practices, and leverage technology.

Technology that Supports Benefit Administration

We continuously follow and evaluate technology solutions and trends in the enrollment and benefit administration marketplace.

We continuously follow and evaluate technology solutions and trends in the enrollment and benefit administration marketplace. We understand how technology can increase operational efficiency when administering benefits. We have a thorough understanding of current platforms, technology options, and providers.

Our Expertise

Strategy
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Linea is the outside set of eyes that locates your organization’s best path forward.
Business Process Improvement
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Linea evaluates business processes and technology environments to develop innovative and practical modernization strategies.
Procurement
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The modernization of large benefits systems requires complex software. Linea guides clients with strategy, planning, requirements-gathering, RFP writing, vendor selection, and contract negotiation.
Implementation Oversight
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Linea provides both high-level project management and groundwork problem-solving for large scale benefits administration system implementations.

Benefits Administration

Insights

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We’re always thinking about the future of the Insurance industry.

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