Modernization Requires Buy-In and Readiness

Our Change Management services are designed to help build an organization's capabilities and operational readiness to respond to new demands. Linea works closely with our clients to create customized strategies that address the people, operational, and technical elements of change to foster an effective business transformation. We collaborate with clients to implement new policies, processes, and training to help organizations adapt and succeed. Linea believes that successful change management is more than just a project, it is a culture, and it starts on Day 1 of a modernization effort.


Technical Readiness
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Our Technical Readiness service focuses on the preparation needed to support the new system after the project is completed. We work closely with IT staff and the administration system vendor to create a future support model that outlines the roles required, staffing levels, and technical skills needed.  

Importantly, we will help you make informed decisions about which roles are best suited for vendor support and which can be efficiently managed by your internal IT team. Our goal is to empower you with a future-proof support structure that ensures the longevity and success of your systems.

Staff Engagement
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Staff engagement is a crucial factor in the success of any organizational change. That is why we offer a tailored set of tasks designed to improve staff perception of the project and their attitude towards the new system. We believe that staff fears and concerns should not impede your projects, so we focus on identifying and addressing any issues that may arise. By understanding staff perspectives, we can help reduce resistance and increase effectiveness in process improvement and system adoption.

For instance, when you are introducing a new system or process, we understand that employees may have concerns about user-friendliness. We can actively identify and mitigate these concerns through specific communications, actions, and engagement activities. Ultimately, our goal is to facilitate smoother process improvements and the successful adoption of new systems, ensuring that your staff feels confident and supported throughout the journey.

Organizational Readiness
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The goal of our Organizational Readiness service is to ensure that your organization can transition from its current state to its future state smoothly, effectively, and efficiently. Our comprehensive readiness assessment evaluates culture, history, employees, sponsors, and other organizational change factors, providing us with valuable insights into the challenges and opportunities that your organization will face during the transition. Based on the results of the assessment, we will develop a customized readiness strategy and framework to fit your specific needs.  

This strategy could encompass various aspects, such as communication plans to keep stakeholders informed, coaching and training for managers to lead effectively through change, and comprehensive employee training and development programs. We'll also help you manage resistance effectively, collect data for informed decision-making, analyze feedback, take corrective action when needed, and celebrate your successes along the way. Our focus is on providing you with the tools and support needed to ensure a smooth and successful transition in the pension and benefits arena, tailored to your unique situation.

Employer Readiness
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Our Employer Readiness services encompass all phases of the project and are tailored to each organization's unique needs. Our approach centers around managing effective communication to and from employers, proactively addressing resistance to change and ensuring that employers are trained in the new technology and processes.

We conduct a thorough assessment to determine the focus of readiness activities and the metrics for measuring a successful transition. From there, we develop customized plans that address employer communication, training, support, and other target areas, while also incorporating tactics for managing risk.

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