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We Oversee and Optimize Your Systems

Linea provides IT Service Management (ITSM) which encompasses alignment of IT operations with business objectives, involving maturity assessments, needs analysis, and the creation of programs to augment IT processes. We manage service catalogs, evaluate the match between IT resource capabilities and service requirements, and implement IT asset tracking programs. Furthermore, Linea offers virtual Chief Information Security Officer (vCISO) services which handle incident and problem management, including procuring ITSM service desk technology, fostering capabilities to record, monitor, and prioritize incidents and problems, and cultivating cybersecurity incident response capabilities.

WHAT WE DO

IT Change Management
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Linea’s IT Change Management service supports implementation of ITIL best practices. We work with our clients to develop baseline processes for change tracking, version control and patch management. Additionally, we provide Alignment of Service Level Agreements (SLAs) to business continuity and disaster recovery capabilities.

We understand that every organization has unique requirements, and our team customizes solutions to fit those needs precisely. Our experienced professionals collaborate closely with your IT teams to establish efficient communication channels, streamline change approval processes, and implement robust reporting mechanisms. By doing so, we not only help you adhere to ITIL best practices but also enhance your organization's overall agility and resilience in the face of evolving technology landscapes and potential disruptions.

vCISO
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vCISO (Virtual Chief Information Security Officer) services are Linea’s end-to-end solution for organizations to stay on top of their cybersecurity needs. Through vCISO, organizations can access the robust expertise of an entire cybersecurity team with industry knowledge, but at a fraction of the cost of hiring that whole team. Utilizing a combination of experienced security professionals, vCISO services provide an all-in-one approach to defending against cyber threats.

Additionally, vCISO services provide assessments, analysis, and recommendations for security improvements and can help organizations develop, implement, and maintain a mature security program. We also offer 24/7 managed detection and response services (MDR).

IT Service Management

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