Nicole Matthews

Nicole Matthews

Senior Training Specialist

Nicole is an accomplished Learning and Development Specialist with a robust background in instructional design, complemented by nearly ten years of experience in enhancing workforce capabilities through targeted training programs. Her expertise lies in identifying learning needs and designing instructional materials that catalyze organizational transformation. Nicole has a track record of developing comprehensive onboarding programs and continuous improvement training, incorporating tailored assessments and learning pathways to refine future learning initiatives.

With a particular knack for training public pension staff, Nicole played a pivotal role in the successful deployment of a pension administration system, showcasing her ability to manage complex learning projects from inception to execution. At the Church Pension Group Episcopal, she spearheaded the revitalization of the customer service training framework, introducing differentiated onboarding strategies for diverse employee groups, and significantly improving training outcomes.

Nicole's approach to training is deeply rooted in the ADDIE (Analysis, Design, Development, Implementation, and Evaluation) methodology, which she has adeptly applied across various projects to ensure the delivery of impactful learning experiences. Her proficiency extends to mastering several database management systems, along with a comprehensive skill set in software applications, including Microsoft Office Suites, Adobe Captivate 2019, Canva, Adobe Connect, Adobe Dreamweaver, Articulate, Oracle CRM, and KMS.

Her commitment to leveraging technology and innovative instructional design techniques to foster learning environments that support skill development and performance enhancement positions Nicole as a forward-thinking leader in the field of Learning and Development.

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